Refund and Cancellation Policy for Hills Flavour
Effective Date: January 16, 2025
At Hills Flavour, we value your satisfaction and aim to provide a seamless experience. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations for orders placed through our platform.
- Cancellation Policy
1.1. Order Cancellation by the Customer:
Orders can be canceled within 24 hours of placing the order, provided the order has not been processed for shipping.
To request a cancellation, contact us at support@hillsflavour.com with your order details.
1.2. Order Cancellation by Hills Flavour:
We reserve the right to cancel orders due to unforeseen circumstances, such as product unavailability or payment issues.
In such cases, the full amount paid will be refunded to the original payment method.
- Refund Policy
2.1. Eligibility for Refunds:
Refunds are issued only in the following cases:
Defective, damaged, or incorrect products received.
Order cancellation within the allowable time frame (see Section 1.1).
Non-delivery of the order due to issues on our end.
2.2. Refund Request Process:
To request a refund, contact support@hillsflavour.com within 7 days of receiving the product with proof of purchase and relevant evidence (e.g., photos of damaged products).
2.3. Refund Method:
Approved refunds will be processed to the original payment method within 7-10 business days after approval.
2.4. Non-Refundable Situations:
Products damaged due to misuse or mishandling by the customer.
Requests made beyond the 7-day window after receiving the product.
Items marked as non-returnable or on clearance sale.
- Return Policy
3.1. Products eligible for return must:
Be in their original packaging.
Include all accessories, labels, and tags.
Not show signs of use or wear.
3.2. The customer is responsible for shipping costs for returning items unless the product is defective or incorrect.
- Exchange Policy
4.1. Exchanges are permitted only for defective or incorrect items.
4.2. To request an exchange, contact us at support@hillsflavour.com within 7 days of receiving the product.
- Changes to Policy
5.1. Hills Flavour reserves the right to modify this Refund and Cancellation Policy at any time.
5.2. Changes will be effective immediately upon posting on our website.
- Contact Us
For questions or concerns about this policy, contact:
Contact Name: Aditya Bhadoriya
Email: support@hillsflavour.com
By placing an order with Hills Flavour, you agree to abide by this Refund and Cancellation Policy. Thank you for choosing us!